Pelatihan dan pengembangan sumber daya manusia (SDM) sebagai bagian dari hotel asset untuk diperlukan pelatihan dan pengembangan SDM supaya hotel memiliki pengaruh yang besar dalam penampilan staff (perfomance) yang mana akan membawa dampak untuk hotel image. Pelatihan dan pengembangan SDM akan menopang kelangsungan hotel untuk lebih kompetitif dalam lingkungan hotel business yang mana meliput
i:
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Soft Skill Training
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Hard Skill Training
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Standard Operating Procedures Training, etc.
Dalam menghadapi masalah-masalah yang timbul akan dilakukan penelitian, analisa dan mengumpulkan data base untuk memecahkan masalah-masalah yang ada saat hotel beroperasional dalam tujuan jangka panjang (longterm business) seperti fokus:
| - | Hotel Operation Development Research Berkonsentrasi dalam penelitian, analisa pertumbuhan dan pengembangan operasional hotel. |
| - | Hotel Marketing Development Research Berkonsentrasi dalam penelitian, analisa pertumbuhan dan pengembangan sales & marketing. |
| - | Hotel Human Resource Development Research Berkonsentrasi dalam analisa pengembangan sumber daya manusia (SDM). |
Menjalankan operasional hotel memerlukan komitmen yang tinggi dari seluruh personel hotel disemua level management untuk memenuhi kuantitas dan kualitas pelayanan/service. Untuk itu Management Contract Consultant akan mengatur dan mengurusi serta mengontrol profit dari operasional hotel supaya selalu memiliki standar kualitas yang tinggi dan lebih menghasilkan keuntungan/profit untuk pemilik/owner hotel. Adapun bentuk-bentuk Management Contract yang ditawarkan ada beberapa tahapan sesuai dengan kesepakatan kerja/Contract Agreement yang dapat diatur atau disesuaikan dengan Hotel Operation Steps:
| - | Pre Opening Concept |
| - | Soft Opening Concept |
| - | Grand Opening Concept |
Pelayanan teknis ini termasuk dari tahap-tahap awal perencanaan (business concept) hingga hotel opening, antara lain:
| - | Persiapan perencanaan hotel dari tahap blue print (property contruction) hingga tahap operational. |
| - | Persiapan penyusunan Hotel Regulation, Policy & Procedure (P & P), Standard Operating Procedur (SOP), Hotel Rules. |
| - | Perekrutan, seleksi, training, assessment dan penempatan sumber daya manusia (SDM) |
Mengembangkan produk dan konsep sebuah usaha hotel adalah aspect atau tahapan awal yang sangat penting karena hal ini mempunyai dampak/impact yang besar untuk menguasai market share yaitu sebagai market leader atau price leader dan stabil untuk konsisten dalam usaha hotel untuk jangka panjang/longterm business.
Berdasarkan analisa yang telah dilakukan secara teruji dan hasil yang pasti dalam hitungan statistik ternyata lebih banyak keuntungan-keuntungannya apabila hotel dapat dikelola sendiri yaitu dipercayakan dengan Hotel Management Consultant oleh pemiliknya atau sering disebut dengan independent hotel. Bahwa dengan swa kelola, pemilik tidak akan kehilangan sejumlah fee-fee yang harus dibayarnya jika hotelnya dikelola oleh perusahaan pengelola, seperti Management Contract Company.
NRj Business Consultancy (Management Contract Company) yang telah menguasai, memahami dan mampu mengaplikasikan business concept atau sebagai Hotel Managemet Consultant yang mana akan sangat banyak membantu pemilik hotel/owner, yaitu dengan create dan mengembangkan hotel business concept baik untuk usaha hotel yang baru (new project/brand) maupun untuk usaha hotel yang sudah beroperasional mulai dari:
| - | Membantu menganalisa perencanaan blue print (property construction). |
| - | Hiring, selecting & innovative training untuk sumber daya manusia (SDM) yang efektif dan efisien. |
| - | Membantu administration tools seperti Marketing Plan include Action Plan, Budgeting, Capital Expense, All Department SOP, Policy Procedure (P & P), Hotel Rule & Regulation, etc. |
| - | Expert dalam merancang Organization Structure Chart yang efisien dan efektif |
| - | Membantu pengelolaan usaha hotel kecil hingga menengah. |
| - | Capable dalam menyusun dan mengaplikasikan strategic planning, operational analysis, marketing solutions dan mentoring untuk strategic growth (berguna untuk development usaha hotel yang sudah beroperasional. |
| - | Sebagai hotel operator yang berdiri sendiri (independent). |
| - | Mampu untuk pengoperasian multi unit hotel dalam mencapai tujuan jangka panjang (longterm business goals). |
Pengelolaan hotel dengan system jaringan atau International Chain Hotel Management Company dari berbagai penjuru dunia yang beroperasi di Indonesia sepertl Hyatt, Mandarin, Hilton, Intercontinental, Accor, Aston, Alila, Swissbelhotel, Bestwestern, Tauzia, Core International, etc.
Pengelolaan hotel dalam negeri atau National Hotel Chain Company misalnya Sahid Group, Santika Group, Bidakara Group, Horison Group, Singgasana Hotels (Sultan), Aryaduta, Jayakarta, Sofyan Group, Kagum Group yang beroperasi di kota Bandung dan masih banyak lagi.
Setiap perusahaan pengelola hotel memiliki brand hotel sendiri-sendiri yang sudah dilindungi undang-undang apabila ada pemilik hotel yang menginginkan penggunaan brand atau merek atau nama hotel tersebut maka pemilik hotel akan dikenakan biaya royalti dan penggunaan brand hotel atau merek hotel tidak dimungkinkan tanpa adanya pengelolaan dari pemilik merek sehingga antara brand dan pengelolaan adalah suatu kesatuan yang tidak bisa dipisahkan atau satu paket sehingga pemilik akan dikenakan lagi biaya pengelolaan yaitu:
| - | Base management fee yang diambil sekian persen dari total hotel revenue. |
| - | Incentive fee yang diambil sekian persen dari Gross Operating Profit (GOP) atau revenue dikurangi biaya operasional. |
| - | Fee marketing dan masih banyak fee-fee lainnya. |
Ada beberapa keuntungan yang diperoleh oleh pemilik hotel jika hotelnya bergabung atau dikelola oleh perusahaan Chain Hotel diantaranya:
| - | Brand hotel atau merek hotel atau nama hotel sudah familiar. |
| - | Standarisasi baik dari segi fisik maupun management. |
| - | Standarisasi sistem pelayanan. |
| - | Sistem pemasaran yang terpadu dan masih banyak lagi. |
Namun keuntungan-keuntungan yang ada jika bergabung dengan Chain Hotel pun mungkin lebih sulit untuk didapatkan karena masih diperlukan kerja keras yang cukup lama untuk membangun sebuah nama besar atau kredibilitas yang tentunya harus didukung dengan komitment dan konsistensi yang baik dalam jangka panjang.
Dan tentunya pemilik hotel masih harus mencari atau ada orang yang dapat dipercaya dan mampu menganalisa hasil kerja dari Chain Hotel Operator tersebut yaitu expertise selevel dengan Hotel Management Consultant.
NRj Business Consultancy adalah Management Contract Company sangat mampu, expert dan specialist sebagai master project atau business consultant yang dapat mempersiapkan berbagai bentuk business concept di 2 (dua) business industry, yaitu:
| 1. | Industri barang/manufacture (good industry) seperti wooden export furniture company, etc. (note: mampu untuk mengelola bentuk usaha perusahaan komoditi barang/produk export lainnya) |
| 2. | Industri jasa (service industry) seperti hotel, restaurant, bar, lounge, fast food dan entertainment industry lainnya (note: mampu untuk mengelola bentuk usaha lain seperti Education Center/Institute, Travel Agent, Club House, etc.) |
December 30, 2008
Hotel horison
As a member and trainee of “Effective Leadership Training”
August 8-9, 2006
Indonesian Housekeepers Association (IHKA)
As a member and trainee of “Up Date Housekeeping Skill & Technology”
July 25, 2006
Metropolitan Golden Management (MGM) & Empower Associates Hotel Operation & Management Consultant
On manager level has completed to joint “APEC (Asia-Pacific Economic Cooperation) Skill Standard Workshop & Introductory to Skill Standard Assessment Training”
April 20, 2006
Indonesian Housekeepers Association (IHKA)
As a member and participant of seminar “The Implementation of Effectiveness Communication in Housekeeping Organization”
February 14-15, 2006
Hotel Horison
On manager level has completed training of “Finance for Non Finance Manager”
October 28, 2005
Hotel Horison
On manager level has accomplished and graduated a competency assessment as an “Assessor of SKKNI”
September 29, 2005
John Robert Powers
As a trainee has completed to joint “Public Speaking Training”
July 6, 2005
MarkPlus&Co
As a participant of seminar “Blue Ocean Marketing”
April 9, 2005
Hotel Front Liner Association
As a member and participant of seminar “Revenue Management System & How Room Production Affect the Value of Your Hotel”
December 14, 2004
MarkPlus&Co
As a participant of seminar “Strategic Sales force Management 2005”
July 16, 2004
Yayasan Pendidikan Internasional (YPI) and B & E Communication
As a participant of motivation seminar “Freedom of Life”
December 10, 2003
Bromindo
As a trainee has completed to joint “Fire Emergency & Evacuation Training”
August 14, 2003
MarkPlus&Co
As a participant of seminar “Managing Your Customer Complaint”
May 9-10, 2003
Yayasan Pendidikan Internasional (YPI)
As a participant of seminar “Customer Service Excellent Course”
September 28 – October 31, 2002
Metropolitan Golden Management (MGM)
As a trainee has completed following the training of:
| - | Train The Trainer |
| - | Workout Solution |
| - | Hygiene & Sanitation Hotel |
| - | My Self Image & Positive Attitude |
| - | Salesmanship Training |
Widya Pratama Business Professional Program
August 27, 1999
As a trainee has completed to following the Table Manner Course
June14 – August 31, 1999
Widya Pratama Business Professional Program
As a trainee has completed courses of some benefit materials: Export –Import & Internet
July 25 – August 24, 1996
Santika Hotel Semarang
As a Front Office department staff has completed the job training with some experiences:
| - | Receptionist |
| - | Cashier |
| - | Reservation |
| - | Operator |
| - | Concierge |
July 17 – August 18, 1995
Tour & Travel Agent PT. Royal Java Semarang
As a Tour & Ticketing Reservation staff was responsible for:
| - | Tour Planning & Tour Guiding |
| - | Travel Documents |
| - | Hotel Reservation |
April 16, 1994
Ambarrukmo Palace Hotel Yogyakarta
As a trainee has completed courses of Banquet, Table Manner Course and Cooking Demonstration
July 2010– Present
Griptha Hotel Kudus as General Manager
2005 – 2006 (part time/side job business)
Yayasan Pendidikan Internasional (YPI) Semarang as Hotel Teacher
2002 – 2010
Horison Hotel Semarang
Horison Hotel Semarang
| - | As Duty Manager (Executive Office Department) represented as GM in charge also holds the position of Night/Income Auditor (Accounting Department) |
| - | As Assistant Executive Housekeeper |
| - | As Assistant Front Office Manager |
2001 – 2002
Export Furniture Company (PMA) PT. Srikandi Semarang as General Manager (on promoted)
2000 – 2001
Export Furniture Company PT. Citra Gatra Indah Semarang as Production Manager
2000 – 2002 (side job business)
Trading Company NRj Enterprises Co. Semarang as Owner/Entrepreneur also holds as e-commerce marketer
1998 – 2000
Export Furniture Company (PMA) PT. Ebako Nusantara Semarang as Production Division Head
1997 – 1998
Export Furniture Company PT. Anugerah Timber Salatiga as Assistant Production Manager
| 1999 – 2004 | 17 Agustus 1945 University (UNTAG) Semarang Major in Economic Faculty (joined on Executive Class) and graduated |
| 1993 – 1996 | Satya Wacana Christian University (UKSW) Salatiga Subject on College of English for Business (CEB)-Tourism Professional Program (graduated) |
Horison Hotel Semarang:
As Pre Opening Team at Horison Hotel (four star hotel), Soft Opening Team until Grand Opening Team on Manager Level
Export Furniture Company (PMA) PT. Srikandi Semarang:
The owner has offered the high position, includes the luxurious facilities and gave authority to manage the new company as expanding business
Export Furniture Company PT. Citra Gatra Indah Semarang:
The owner gave authority to build up or set up the development of new company operational system:
| - | As project maker to improve and expanding the business concept from outdoor furniture, spreading to indoor furniture (At that time I have created several master sample furniture product items) |
| - | As decision maker on manager level recruitment (HRD Manager, PPIC Manager, QC Manager and R & D Manager, etc.) |
| - | Best designer of setting of lay out machinery from zone timber (Saw Mill Department) until packaging of product (loading container) for increasing the production capacity per month |
Export Furniture Company (PMA) PT. Ebako Nusantara Semarang:
| - | During 6 months increased container numbers from 3 became 10 containers per month |
| - | Compiling and creating some of management administration monitoring reports, such as: daily report per departments, recapitulation of production processing, production status from raw material/supplier/sub contractor until loading container, etc. |
| - | Got reward from the owner as a loyal employee and support several company program, such as: design a new company production flow chart & structure chart |
Export Furniture Company PT. Anugerah Timber Salatiga:
| - | Got reward from the management as the first of Asst. Production Manager which has successfully increased container numbers from 3 became 6 containers per month |
Santika Hotel Semarang:
After completed following on the job training program, got a special reward from the management as a callow candidate to full filled the position as an Assistant Front Office Manager
| - | As a business analyst of production flow chart, following order, structure chart and the management progressing per department/division |
| - | As an e-commerce marketer can search some potential buyers via internet and other business media source |
| - | Panning, organizing, controlling, actuating of bottom-up business progressing |
| - | Totally understand & control over the whole hotel operation (SOP, P & P, hotel regulation, Competency Standard of Human Resource, etc.) |
| - | Willing to more learn about the application of Marketing Plan & Budget (achievement of GOP) |
| - | Analyst, open minded, working hard to achieve the mission and visions |
| - | Honest, dynamic, creative, optimistic, strong leadership, powerful, innovator & motivator talent also has motivation principles, such as learning by doing, practice makes prefect, lead by example, sense of belonging to reach the sense of self ownership |
| - | Flexibility, responsibility to build up my wide experiences and give a valuable progress in management (in put ? process ? out put) |
| - | Capability to creates management system both of manufacturing/goods and service industry |
| - | As an entrepreneur can create detail business concept starting from lower until upper level of management based on my experienced, professional talent, multi purpose skills & variety knowledge |
